Returns & refunds
We want you to love your new stand. If you're not happy with it, you can return it within 15 days of delivery for a refund.
How to start a return
- Contact us with your order number and the reason for the return.
- We'll reply with return instructions and the address to send it to.
- Once we receive the item, we'll process your refund within 5 business days.
Conditions
- Items must be unused, undamaged and in their original packaging.
- Return shipping costs are paid by the customer, unless the item arrived damaged or faulty.
- Please don't send items back without contacting us first, as we can't process returns sent to the wrong address.
Damaged or faulty items
If your order arrives damaged or isn't working properly, contact us within 7 days of delivery with a photo of the problem. We'll send a replacement or give you a full refund, and you won't need to send anything back.
Refunds
Refunds go back to your original payment method. Depending on your bank, it can take a few extra days to appear in your account.