Refund policy
Refund Policy
Returns within 15 days
If you’re not happy with your stand, you can return it within 15 days of delivery for a refund.
How to return an item
- Get in touch through our Contact page with your order number and the item you’d like to return.
- We’ll reply with return instructions and the address to send it to. Please don’t send items back without contacting us first, as we can’t process returns sent to the wrong address.
- Once we receive the item and check it, we’ll let you know your refund has been approved.
Conditions
- Items should be unused, undamaged and in their original packaging.
- Return shipping costs are paid by the customer, unless the item arrived damaged or faulty.
- The original shipping charge is not refundable, except where the law of your country requires it, or the item arrived damaged or faulty.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or isn’t what you ordered, contact us through our Contact page within 7 days of delivery with your order number and a photo of the problem. We’ll send a replacement or give you a full refund, including shipping, and you won’t need to send anything back.
Refunds
Approved refunds are processed within 5 business days of us receiving your return, back to your original payment method. Depending on your bank or card provider, it may take a few extra days to appear in your account.
Cancellations
To cancel an order, contact us through our Contact page as soon as possible. If it hasn’t shipped yet, we’ll cancel it and refund you in full. If it has already shipped, you can return it under this policy.
Your legal rights
This policy doesn’t affect your rights under the consumer laws of your country. If you’re in the European Union or the United Kingdom, you have a legal right to cancel your order within 14 days of delivery without giving a reason. Our 15-day return window covers this.